County Public Transportation System
PUBLIC TRANSPORTATION SYSTEM
DOOR TO DOOR AND CURB TO CURB
service for all residents of Hancock County
Hancock County Public Transportation System Linking
People to Places
brochure (PDF 316kb)
Pamphlets available in alternative formats
LINKING PEOPLE TO PLACES
The Hancock County Public Transportation System (HCPTS) provides demand
response door-to-door public transportation to the elderly, disabled
and all other residents of Hancock County. The HCPTS has vehicles
equipped with wheelchair lifts or ramps and securement systems for
wheelchair dependent individuals.
HCPTS operates its programs and services without regard to race, color,
national origin and persons with disabilities in accordance with Title
VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation
Act of 1973, and the Americans with Disabilities Act of 1990 (ADA). Any
person who believes she or he has been aggrieved by any unlawful
discriminatory practice under Title VI may file a complaint with the
HCPTS. Complaints may be filed directly with the Illinois Department of
Transportation (IDOT) Civil Rights Office. ATTN: Title VI
Program Coordinator 69 Washington Street Room 2100 Chicago, IL 60602 or
with the Federal Transit Administration (FTA). ATTN: Title VI
Program Coordinator, 1200 New Jersey Ave., SE Washington DC 20590.
POLICIES & PROCEEDURES
drivers will assist disabled and senior passengers in entering and
leaving the transportation vehicle. HCPTS drivers will assist disabled
or senior passengers with loading and unloading up to six regular-sized
shopping bags (not weighing more than 20 lbs per bag. Parents must
provide an appropriate child restraint system for all children up to
age 8 years old, as well as, secure their children in an appropriate
child restraint system. Service animals are permitted to accompany
passengers with disabilities and must remain out of the aisles.
Personal care attendants will ride free. Companions will be charged the
same fare as the passenger. All passengers must wear lap and shoulder
belts. Extension seatbelts are provided.
QUESTIONS & COMPLAINTS
Service questions or complaints should be directed to Central Dispatch
Refer to the Official
Passenger Handbook (PDF 269kb) for more information
Call 1-877-371-4278 between 8 a.m. and 4:30 p.m. Monday thru Friday to
schedule a ride. Transportation service will be available Monday thru
Friday from 8 a.m. to 4:30 p.m.
Title VI Notice Non-Discrimination Notice to the Public
is provided on a first-come, first-served basis.
drop-off times at least 15 minutes prior to your appointment time to
allow for any delays while traveling.
must be ready 15 minutes before the scheduled pick-up time.
- Out of
county, non-emergency medical trips are to and from essential and
necessary medical services not available in Hancock County.
are required to schedule rides within the county, 24 hours in advance
(8:00 a.m. to 4:30 p.m., Monday thru Friday)
Medical Transportation must be scheduled at least two working days in
advance of the appointment day.
are encouraged to have the exact fare; drivers may not be able to make
riders (60+) do not need to bring money to pay for their
fare. At a later date they will be sent a statement
reflecting the amount they may donate towards the full cost.
CANCELLING A RIDE
are encouraged to cancel scheduled rides at least 24 hours in ad-vance.
Any cancellation received later than one hour prior to the scheduled
pick-up is considered a late cancellation and will be noted on the
- Three or
more cancellations or no-shows in a 30-day period and fifty percent
(50%) of the scheduled rides will be
will receive a written notification by mail.
that occur because of an emergency beyond the passenger’s control will
be a non-chargeable no-show if the passenger can provide a documented
Reasonable Modification Policy and Form
Complaint Policy and Form